Tag Archives: Free Shipping

Jim Griffith of eBay (Uncle Griff) & Eric Nash of Stamps on RRB 11-30-11

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Jim GFIFF Griffith, on RRB Radio, eCommerce Podcast, eBayRRB Radio was extremely honored to welcome Jim Griffith, aka Uncle Griff, Senior Manager, Seller Advocacy at eBay and Community Outreach as our featured guest.  He is eBay’s Dean of Education, the author of The Official eBay Bible, an authoritative eBay guide for beginning bidders and sellers, a professional entrepreneur and host of eBay Radio.  He took our questions, shared tips on packing and shipping and even more tips to make your holiday sales a big success!

Stamps logo guest on eCommerce Podcast RRB RadioOur second guest was Eric Nash of Stamps.com, an RRB Radio favorite, who shared the USPS news just released of features and price changes effective January 2012.  Stamps gave away a prize of a FREE 1 year subscription to one lucky listener during the live show AND a free 25lb USB scale.  Congrats to Sharon Ware!

Terapeak eBay Marketplace Research on eCommerce Podcast RRB RadioThe winner of the FREE one year subscription to Terapeak eBay Market Research as selected by Terapeak, was announced at the end of this episode.  Listen to find out which lucky seller won!!

CLICK HERE TO ENJOY THE REPLAY


Uncle Joe Co-hosts, Kabbage News & Chris Green of FBA Power 11-02-11

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eCommerce Podcast RRB Radio Hosts & Co-Host Uncle Joe

This episode was packed full of ecommerce tidbits!  While Bryan is off traveling this week, Uncle Joe Adamson joined me at the mic as Co-host.  First up was Russell Walraven of Kabbage.com to share news of another platform added to their program to provide working capital to online sellers to grow their business.  He also shared testimonials and talked more about how Social Klimbing can improve your Kabbage score.  Next up was Danni Ackerman, UdderlyGoodStuff on eBay, who was thrilled to announce that Griff is coming to visit her Las Vegas eBay Sellers Group next month! Danni also gave us an update on her Amazon FBA sourcing adventures and selling successes.  We discussed eBay’s FVF discount offered to sellers who’s listings meet specific criteria in December, see more details HERE.  BarryMark joined in the conversation to talk Amazon and his beta testing of eBay’s Sales Maximizer which helps sellers to create sales, coupons, and upsell opportunites to buyers as announced on RRB Radio by Andrew Shearer, Director of eBay;s Product Development last week.  And finally, Chris Green of FBA Power joined us to discuss the recent Amazon FBA Fee Increase just announced and how to adapt your business plan for that change effective February 2012.  Thanks so much to Uncle Joe for co-hosting this episode, it’s always a pleasure!  ENJOY the replay!

Guest Co-host Uncle Joe on RRB to Dish your Listings 09-28-11

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Uncle Joe Adamson with Melinda & Bryan of RRB Radio, eCommerce PodcastUncle Joe Adamson joined RRB Radio this episode as listeners called in to dish listings and eBay Store design.  Lots of tips were shared on how to optimize your listings for viewing on mobile devices.  What’s too much and could you better word your policies?  Listen and learn ideas on how to update YOUR listings!  Many thanks to Uncle Joe for co-hosting with me!

Jen Cano of Hammertap on RRB Radio Weds 12-16-09 8 pm ET

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Jen Cano of Hammertap joined The River the Ranch and the Bay (RRB Radio) with “What’s Hot on eBay” and updates on where Zhu Zhu pet sales are now! This was a great show!  Jen gave us an update on the famous, or should I say infamous, Zhu Zhu Pets, the adorable toy hamsters elusive to buyers in local stores as eBayers raked shelves and sold them on eBay.  These darling creatures even made it on eBayInkBlog.com, as posted 12-09-09, It’s a Hamster Holiday, complete with a heat map, a visual indicator of all U.S.-based transactions that occurred on eBay from November 1 to November 30, 2009.  After a few hamster giggles, Jen gives RRB Radio listeners research information on bibles that is money in the bank!  Jen’s tips include, what bibles are selling for the most money, what features to  look for, what is the average sell through rate (STR) for bibles on eBay, and so much more.  Finally she gives tips for selling depression glass and salt and pepper shakers, and what color glass sells the best.  We have had the honor of having Jen Cano on RRB Radio several times in recent months, be sure to check out the archives of 11-11-09 and 11-18-09 for  more research tips, and how important research is to selling items on eBay!  Click here to listen to this entire show of 12-16-09, get some giggles and a lot of great info!

ECMTA Ebay TownHall Presentation

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eBay Town Hall Building - SJ North Campus
Image by ebayink via Flickr

The Next presentation was the ‘eBay Townhall’. This was handled pretty well. They had microphones to run around the audience and allow folks to directly ask questions. My only frustration was similar to the one ColderIce expressed when he recorded his Wednesday 114 show with Dave White on the eBay and Beyond radio show live from the summit. The recording hasn’t been cleaned up and isn’t online yet but I do remember one line that I totally agreed with! “Who cares what you (the Seller) think about FREE SHIPPING - it isn’t about what YOU want – it’s about what your BUYERS want!” John, if I got that wrong – pop in and clear it up!

In my opinion all the questions about Free shipping just took away from the time we could have all been asking about other things to do with the Ebay portion of our business. I admit, several folks made good sense;  in particular I remember the one who talked about eBay revenues going up with beingn able to collect FVFs on the shipping

Image of eBay Motors CS from Twitter

Image of eBay Motors CS

cost, and the one who sold very heavy items. However, eBay is folllowing the customers and all signs point to buyers demading this option. If you can, find a way to make it work for your business. If you can’t, sell somewhere else, or stop complaining about the benefits eBay is giving to Free shipping.  eBay offers lots of promotions – most of which dont aply to my items, but I take advantage of the ones that do and move on past the ones that don’t.

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Image via CrunchBase

Now, again I’ll let the TWEETS tell the Story
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ECMTA/PESA summit 2009 Keynote eBay

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Ebay got the honor of kicking off the summit, which seems fitting to me. Most of us at least got our start there, even those not actively selling there right now. Todd Luttwach, Senior Director of Seller Development, was the speaker and his presentation was titled ‘The Evolving Ebay Marketplace’.

He was introduced by Jonathan of Gotham City Online. This is the presentation where Todd got down on his knees. It was a surprising moment and really loosened everyone up. Todd was speaking and I remember that he started his speech saying the eBay wanted to apologize to the sellers for 2008. He said they realized they had tried to change too much too fast and they were truly sorry. There was absolutely no response, it was one of those ‘hushed’ moments. Then a lady sitting in the front row looked right up into Todd’s face and said ‘Get on your knees’ and he DID! The crowd roared and it truly lightened the mood.

eCommerce Summit eBay Keynote Presentation

SOME TWEETS DURING THE SPEECH TELL THE STORY WELL
  • ebayinkblog: “eBay’s goal is to be the online marketplace of choice. We serve both buyers & sellers.” – Todd Lutwak #ecom09
  • ebayinkblog: “We know that buyers, sellers and developers have choices. We’re not the only game in town. But we’ll compete for your biz.” #ecom09
  • mommytoaaj: RT @katskloset: #ecom09Lutwak acknowledges eBay is NOT the only game in town and vows to COMPETE for sellers!
  • gypsytrading: RT @colderICE: “We realize sellers have choice, we are here to compete and win sellers by competing and winning” Todd of eBay #ecom09 HMMM
  • mommytoaaj: RT @colderICE: Cash back, coupons, free shipping, buyers expect and demand these when shopping on line –tod #ecom09
  • mommytoaaj: RT @colderICE: 100 million listings on eBay, we (ebay) have the best selection – Todd #ecom09
  • ebayinkblog: eBay is competing to win the seller with 1. Velocity 2. Efficiency and 3. Predictability (preferred online channel) #ecom09
  • ebayinkblog: 3 years ago: “Everyone knows that there is a cliff at eBay but no one knows how close they’re standing to it.” – Jonathan Garriss #ecom09
  • ebayinkblog: It was that statement that made the Seller Dashboard come into being. Todd publicly thanking Jonathan and @PESA for that. #ecom09
  • philleahy: Strategy to increase seller efficiencies and limit the number of changes to the platform. #ecom09
  • gypsytrading: RT @katskloset: Lutwak gets applause for getting on his knees to apologize sellers! for all the changes in 2008 #ecom09 AND??
  • mommytoaaj: RT @colderICE: Predictability (account frozen)made excellent strides by us in last year thx 2 Jonathan & PeSA communicating 2 us-tod #ecom09
  • @colderICEPredictably unpredictable? lol…tod #ecom09ebay slides
  • ebayinkblog: #ecom09 Graph showing fixed price quantity sold (in millions)…Will see if I can get slides for blog http://yfrog.com/118i3j
  • ebayinkblog: #ecom09“There is no such thing as free shipping. Someone has to pay for it.” – Todd Lutwak
  • usherml: I love free shipping too #ecom09
  • mommytoaaj: RT @colderICE: eBay wants you to test free shipping and they have giving powersellers incentives with double discounts to try it #ecom09
  • ebayinkblog: #ecom09eBay paid out more than 3X as much in PowerSeller discounts in Jan ’09 vs July ’08
  • ebayinkblog: #ecom0980% of eBay PowerSellers are getting discounts at some level
  • usherml: Nerd Alert (and I’m 3 seats away): RT: ebayinkblog@colderICE I’m sitting next to you. Are we really tweeting this convo? :) #ecom09
  • ebayinkblog: Eliminate scrolling from buyer experience in your listings. New view item page makes that possible. All info in one place. #ecom09
  • philleahy: More detailed DSR reports for sellers including breakdown for local and international. #ecom09
  • ebayinkblog: “The name of the game in DSRs is to avoid a 1 or a 2.” – Todd Lutwak, #ecom09
  • mattledford: #EbayBucks seen as discount from buyer perspective #ecom09
  • ebayinkblog: #ecom09 eBay planning on introducing FAQ tool for sellers to address common buyer questions publicly and upfront
  • millionaire224: RT @colderICE: http://twitpic.com/6j46v – NEW First Call Resolution on eBay #ecom09

  • philleahy: New functionality to reduce unpaid items to be released soon. eBay to issue the UPI process not the Seller
  • #ecom09mattledford: Lutwak gets applause for “We at #ebay realize, there is no such thing as ‘free shipping’” #ecom09
  • ebayinkblog: #ecom09 “But it is something that buyers are asking for all the time. ‘Free Shipping’ gives the perception of something for nothing.”
  • philleahy: Buyers are now searching for Coupons. BIG TIP: Set up a coupon page on your website! #ecom09

eCommerce Summit eBay Keynote Presentation